Privacy Policy
Last updated: 30 May 2026
FitSnap ("we", "us") respects your privacy. This policy explains what personal data we collect when you use FitSnap (the "Service"), why we collect it, how we use it, and what rights you have under the EU General Data Protection Regulation (GDPR).
1. Data controller
The data controller is FitSnap, contact: privacy@fitsnap.io. For any data-protection question you can reach us at this address.
2. Data we collect
Account data: email, display name, password hash, login timestamps. Content you upload: clothing photos and any metadata (brand, size, condition). Generated content: AI-cleaned photos, model photos and listing copy. Billing data: plan, billing interval, renewal date (no card numbers are stored on our servers — payments are handled by our payment provider). Usage data: device, language, basic analytics, cookie consent state. Consent records: timestamp at which you accepted these Terms and (optionally) marketing emails.
3. Legal bases
We process your data under: (a) contract performance — to provide the Service you signed up for; (b) legitimate interest — to keep the Service secure and improve it; (c) consent — for marketing emails and non-essential cookies; (d) legal obligation — to comply with tax, accounting and law-enforcement requests.
4. AI processing
Uploaded photos are sent to our AI sub-processors (currently OpenAI and Google) to remove the background, isolate the garment and generate model photos. We do not allow these sub-processors to train their models on your photos. Photos and generated content are stored on our backend (Lovable Cloud / Supabase, EU region) for as long as your account exists.
5. Sharing
We share data only with sub-processors strictly needed to run the Service: cloud hosting (Lovable Cloud / Supabase), AI generation (OpenAI, Google), payment processing (Stripe), and email delivery. We never sell your data.
6. Retention
Account and listing data are kept as long as your account is active. After deletion, data is removed within 30 days, except for invoices and logs we are legally required to keep (up to 7 years).
7. Your rights
You can access, correct, export or delete your data at any time from your account, or by emailing privacy@fitsnap.io. You can withdraw marketing consent at any time. You have the right to lodge a complaint with your national data-protection authority.
8. Cookies
We use a minimal set of cookies for authentication and a cookie-consent banner for analytics/marketing cookies. You can change your choice at any time.
9. Changes
We will notify you of material changes by email or in-app before they take effect.